Adobe Flash isn't working
If Adobe Flash isn't working or you see the following error messages, try the troubleshooting steps below.
- Adobe Flash has been blocked because it is out of date
- Couldn’t load plugin
- The following plugins were blocked on this page
If you're using a mobile device, Flash won't work on Chrome.
Step 1: Turn on Adobe Flash Player
- On your computer, open Chrome.
- At the top right, click More Settings.
- At the bottom, click Show advanced settings.
- Under "Privacy," click Content settings.
- Under "Flash," choose "Ask first before allowing sites to run Flash."
- At the bottom, click Done.
If you choose to have websites ask, but you don't see a prompt when you visit a webpage, follow these steps:
- To the left of the web address, click the icon you see: Lock , Info , or Dangerous .
- Next to "Flash," click the Arrows .
- Select "Always allow on this site."
- Reload the webpage.
Step 2: Update Adobe Flash Player
- On your computer, open Chrome.
- In the address bar at the top, enter
chrome://components
and press Enter. - Under "Adobe Flash Player," click Check for update.
- Go back to the page with the Flash content. If it doesn't load automatically, at the top left, click Reload .
Step 3: Make sure Chrome is up-to-date
- On your computer, open Chrome.
- At the top right, click More .
- Click Update Google Chrome. If you don't see this button, you're on the latest version.
- Click Relaunch.
Having problems updating Chrome? Learn how to fix Chrome update problems.
Step 4: Install Flash Player from Adobe's website
- On your computer, open Chrome.
- Go to http://www.adobe.com/go/chrome.
- Under "Step 1," select your computer's operating system.
- Under "Step 2," choose the option that lists "PPAPI."
- Click Download now, and follow the steps to install Adobe Flash Player.